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Call Center Pre-Hire Screening Test
The Call Center Operator Test saves companies time and money in interviewing, training, and employee productivity. This test was developed with the input of experts in the call center industry. Through discussion, consultation and observation, the essential elements of a successful telephone operator were established. These elements were then transformed by test design experts at Infinet Assessment into high quality questions that differentiate between good hires and potentially bad hires. The test is typically used 1.) as a pre-hire screening tool 2.) as a tool to determine group-wide weaknesses among employees to guide training selections. The Call Center Operator Test looks at: Applied reading skills Verbal skills Clerical skills Ability to multi-task Short-term memory Orientation towards people Orientation towards technology Ethics From these areas, Infinet uses its' proprietary scoring and profiling to arrive at a recommendation for each applicant. The recommendation will vary from "Strong hire" to "Potential hire -- needs training in these areas of weakness" to "Best suited for a different job." The test reduces employee turnover and saves training expenses by recommending those applicants best suited to the job based on job skills, personality traits and motivation.
