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The Call Center Operator Hiring Test saves companies time and money in interviewing, training, and employee productivity. This test was developed with the input of experts in the call center industry. Through discussion, consultation and observation, the essential elements of a successful telephone operator were established. These elements were then transformed by test design experts at Infinet Assessment into high quality questions that differentiate between good hires and potentially bad hires. The Call Center Operator Hiring Test looks at: Applied reading skills, Verbal skills, Clerical skills, Assertiveness, Flexibility of thought, Emotional stability, Orientation towards people, Orientation towards technology and Ethics From these areas, Infinet Assessment uses its' proprietary scoring and profiling to arrive at a recommendation for each applicant. The recommendation will vary from "Strong hire" to "Potential hire -- needs training in these areas of weakness" to "Best suited for a different job." The Call Center Operator employment test reduces employee turnover and saves training expenses by recommending those applicants best suited to the job based on job skills, personality traits and motivation.
For more information on the Call Center
Operator Hiring Test, please call Infinet Assessment at (925)
944-3440 or
email us. |
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