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Infinet Assessment's Customer Service
Representative (CSR) pre-employment test was the result of
numerous hours of consultation and observation with CEOs, VPs,
HR Managers, Branch Managers, and Customer Service
Representatives. From this data, Infinet derived the essential traits and skills necessary for a successful CSR. This powerful pre-hire employment test looks at applicants: 1. Math skills (IQ) 2. Verbal skills (IQ) 3. Emotional intelligence skills (EQ) 4. Personality preferences (Orderliness, Extroversion and more) 5. Ethics and conscientiousness 6. Desire to work in the customer service field From these areas, Infinet uses it's proprietary scoring and profiling to arrive at a recommendation for each applicant. This powerful pre-employment test reduces employee turnover and saves training expenses by recommending those applicants best suited for the job. Personality traits measured include orderliness, extroversion, flexibility of thought, and attitude towards new technology. Ability sections include basic concepts in both verbal and mathematics abilities. Emotional intelligence is rated based on agreeableness, emotional stability and emotional maturity. A brief ethics test is also included in this comprehensive hiring test. The total test takes approximately 30-60 minutes for applicants to complete. There are 120 items in the pre-employment assessment. The pre-hire test is 85 - 90% accurate in determining top talent while weeding out problem hires. For more information on the Customer Service Representative (CSR) Hiring Test, please call Infinet Assessment at (925) 944-3440 or email us. If you are an existing client of Infinet
Assessment and would like to begin the CSR employment
assessment, please click on the button below. |
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